HOW ATTAIN-WORK WORKS

Attainwork® is Africa’s largest marketplace for digital services. While many Jobs start at $6, sellers have the option to choose their starting price point. Sellers can even offer multiple price ranges by using specific job Packages. With these  Packages, they can offer buyers different service packages for different prices.

Signing Up

Signing up to Attainworknow is free and can be done here. Only registered users can buy and sell on Attainwork.

Are you looking to buy?

You can find the services you need by browsing the Attainwork catalog in different categories, or by using the search to find a specific service or seller. Once you find a Gig you like, click it for more information, such as a description of the service, portfolio or samples of work, and the prices. When you feel you’ve found what you need, simply proceed with placing your order.

Note: All purchases are subject to a processing fee, $1 on purchases up to and including $20, and 5% on purchases above $15.

Are you looking to sell?

Almost anyone can find something to sell on Attainworknow. Browse our categories and look at how other sellers offer their services, find where your skills can fit in, and then decide what’s the best way for you to sell.

The best sellers don’t leave room for misunderstandings.

• Make sure your seller profile is complete.
• Make sure your Jobs are well written and accurately describe the services you provide.
• Make sure your work samples accurately show your skills.

If your buyers’ expectations are met or exceeded, you’ll get a good rating and more business.

Buyers who purchase a service, pay Attainworknow in advance. When your order is successfully delivered and completed, you will receive 80% of the total order value. For example, if you price your service at $10, you will receive $8 for a completed order. For more information, see our Terms of Service.

Tip: You can boost your income by offering your customers extra services during the order process. Please don’t harass your buyers; try to understand what their needs are and how your skills can help them achieve their goals.

Learn More

Find out how to buy and sell at Attainwork, learn tips on how to find the right seller or how to maximize your business potential, and much more:

• Attainworknow Help Center: (You are here!) This contains “how-to” articles, which are step-by-step procedures on how to “technically” do something on Attainworknow. For example, “How to Create a Gig”.
• Attainworknow Academy: Learn info about making sales, meeting deadlines, and other tips for building and growing your Attainworknow business.
• Attainworknow Forum: This is where you can connect with other members of the Attainworknow community to chat, share stories, tips, and advice.
• Attainworknow Blog: This is where you can subscribe to our blog to get news, stories, and tips directly to your inbox.
• Attainworknow Store: Here you can check out the Attainworknow store to get T-shirts, mugs, and other Attainwork swag.

CREATING AN ACCOUNT

You need to create an account to complete a purchase and to become a seller on Attainwork

To create an account:
1. From the Attainwork homepage, click Register.

Enter your names, email address, Display name e.t.c and click CONTINUE

Note: You can also join with Facebook and Google Connect.

2. Choose a username. (We are currently updating this feature)

Note: Your username cannot be changed once you’ve activated your account.

3. Your password will be emailed to you.

4. You are now a registered user on Attainwork. An email will be sent for you to activate your account.

Note: This activation link in the email will be valid for 30 days. After 30 days, when logged in to Attain work, you can click Resendand you will receive another email also active for 30 days.

5. Within the email you receive from Attainwork, click ACTIVATE YOUR ACCOUNT.
Now you can start buying and selling on Attainwork.

MANAGING YOUR ACCOUNT

In the account settings, you can define your name, email, and other information.

Note: This information is for internal use only and not available to the public.

To define your account settings:

1. Once logged in, click your profile picture, and then click Settings > Account.
2. Enter your full name and email address.
3. In the ONLINE STATUS field, select for how long you want to go offline (e.g. 1 HOUR, 1 DAY, or 1 WEEK). By default, your status is listed as online. This allows all your jobs to be visible under the online search filter.
   Note: If you don’t want the online status indication on the site, then from the GO OFFLINE drop-down, select FOREVER.

CLOSING YOUR ACCOUNT

To deactivate your account:

1. Once logged in, click your profile picture, and then click Settings > Account.
2. In the ACCOUNT DEACTIVATION section, select a reason from the drop-down list.
3. Click Deactivate Account.
   You will receive a message indicating that your Attainworknow account is closed.

Note: As a seller, if you have funds in your account, you will need to withdraw your funds before deactivating your account. As a buyer, if you have funds in your account, please contact customer support prior to closing your account.

MANAGING TEAMS

Teams allow you to add existing Attainworknow users to the same account. You can create a team, add existing Attainworknow users to the team, and fund it with a shopping balance for all team members to purchase from.

Once you create your team, you become the sole admin. Only the admin can see and use the Team Settings page. Admins can create only one team, and users can belong to only one team.

All members that you add to the team will then have the option to purchase using the team balance.

Only you and your team members will see the team name. From the seller’s perspective, you and your team members appear to be standard Attainwork buyers.

Note: This feature is currently in Beta and is available only to select users.

To create a team:

1. Once logged in, click Buying > Team Account.
2. Enter a team name and click Create Team.Note: Once the team name is added, you can edit it.

To fund a team balance:

1. In the AVAILABLE BALANCE area, your account balance is displayed. To add funds to your account, click Add Funds.
2. Enter the amount of funds you would like to pre-load to your account and click 
   You will be redirected to an order page where you can proceed with PayPal, credit, or debit cards to pre-load your account.

Notes:

• The minimum amount you can deposit is $50.
• The standard processing fee is charged when you load a balance into your team account, instead of being charged at a service purchase.

To invite, add, and remove team members:

• In the INVITE TEAM MEMBER area, enter an email address, and click Add.
  The user will receive a notification and be added to your team. You will be able to remove the user in the MANAGE MEMBERS area by hovering your mouse over a user row, then clicking the trash can icon that appears on the far right.

Note: Removing a team member does not delete or affect their account in any way. It only removes them from your team.

Purchasing with the Team Balance

On the checkout page, both the admin and team members will have an option to choose a payment account: Team or Personal.

To make a purchase using the team balance:

• Select Team – [TEAM NAME]and click Pay Now (which will complete the purchase and the order will continue like a typical order).

To purchase using your personal account:

• Select Personal – [USERNAME] and click Pay Now(which will continue as a typical Attainwork order).Notes:
  • The admin will receive an order email for all orders place by team members, which includes a note stating who made the purchase.
  • Any additional purchases after the order has been placed (e.g. extras, tipping, etc.) using the team account will automatically be taken from the team balance.

To view past team purchases:

1. Once logged in, click your profile picture, and then click Buying> Orders.
2. View any order tab for an additional column labeled

FAQs

1. How many teams can I create?
   A. Currently, you can create one team. This may change in the future, so please follow the Attain work and social properties.
2. What happens when an order is canceled?
   A. If an order, which was placed using a team balance is canceled, the funds will automatically be returned to the team balance.
3. Can I still use my personal Attain work account if I belong to a team?
   A. Yes! Upon checkout for any Gig, you have the option to select the team balance or your personal account.
4. Who can see our team name?
   A. Only the admin and team members will see the team name anywhere on Attain work. All other users, including sellers, will see a normal user, as always.
5. Can I add another admin or change a user role?
   A. No. Currently, each team can have only one admin (the user who created the team) and team members. Stay tuned, as this will change in the future.

SECURING YOUR ACCOUNT

Securing your account is an important feature, which adds an additional layer of protection for your revenue withdrawals and changing your password.

To secure your account:

1. Once logged in, click your profile picture, and then click Settings > Security.
2. In the SECURITY QUESTION area, click SET.
3. From the PLEASE SELECT A QUESTION drop-down list, select a question that you feel comfortable with.
4. Enter your answer in the field below the question and click SUBMIT.

To edit your security settings:

1. Once logged in, click your profile picture, and then click Settings > Security.
2. In the SECURITY QUESTION area, click edit.
3. In the ANSWER SECURITY QUESTION area, provide the answer to the security question you set.
4. In the SET SECURITY QUESTION area, from the PLEASE SELECT A QUESTION drop-down list, select a question that you feel comfortable with.
5. Enter your answer in the field below the question and click SUBMIT.

Note: If you forget your security question, you will need to contact Customer Support with documentation to verify your account.